Effective Date: 01-01-2023

1. Introduction

This Privacy Policy describes how Hotel Norkhang (“the Hotel,” “we,” “us,” or “our”) collects, uses, and protects the personal information you provide to us when using the website hotelnorkhang.com (“the Website”). We are committed to ensuring the privacy and security of your personal information. By accessing or using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information We may collect personal information that you voluntarily provide to us when making a reservation, contacting us, subscribing to our newsletter, or using certain features of the Website. Personal information may include, but is not limited to, your name, email address, telephone number, postal address, and payment details.

2.2. Non-Personal Information We may also collect non-personal information, such as demographic information, IP addresses, browser type, and browsing behavior. This information is used to analyze trends, administer the Website, track users’ movements, and gather broad demographic information for aggregate use.

3. Use of Information

3.1. Personal Information We may use your personal information for the following purposes:

• To process and confirm your reservations and bookings.
• To communicate with you regarding your reservations, inquiries, or requests.
• To provide you with information about our services, promotions, or special offers, if you have opted to receive such communications.
• To improve our services and enhance your experience on the Website.
• To protect the security and integrity of our systems and prevent fraudulent activities.
• To comply with legal obligations or respond to lawful requests.

3.2. Non-Personal Information Non-personal information is used for statistical analysis, troubleshooting, and improving the functionality and performance of the Website.

4. Disclosure of Information

4.1. Service Providers We may disclose your personal information to trusted third-party service providers who assist us in operating the Website, conducting our business, or providing services to you. These service providers are contractually obligated to keep your information confidential and use it solely for the purposes specified by us.

4.2. Legal Requirements We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.

4.3. Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on the Website of any change in ownership or use of your personal information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Third-Party Websites

The Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

7. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us immediately, and we will take appropriate measures to delete the information.

8. Your Rights

You have the right to access, update, correct, or delete your personal information that we hold. To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe.

9. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at hotelnorkhang@gmail.com.

By using the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Last updated: 16-03-2023